Soma House Cancellation + No Show Policy
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At Soma House, we truly value the time you’ve set aside for your appointments with our practitioners. When appointments are cancelled on short notice or missed, it can be difficult to fill that time with another client, meaning the session often goes unfilled. While we know cancellations can feel a little awkward, we greatly appreciate it when you let us know ahead of time, rather than experiencing a no-show.
To make sure your cancellation is processed smoothly, please use your secure client profile in the Jane App, or feel free to email or text the practitioners at Soma House directly. Voicemails are not recommended, as they are checked infrequently.
Our cancellation policy helps us manage appointments fairly for all our clients while respecting the time of our practitioners.
Here’s how the policy works:
- 24+ Hours Notice (No Charge): Cancellations made with at least 24 hours' notice are welcome and can be submitted via your secure client profile in the Jane App or by emailing/texting the practitioners at Soma House directly. (Please note, voicemails are not recommended.)
- Less than 24 Hours Notice: Cancellations within 12 hours of your appointment will incur a charge of 50% of the session fee.
- Less than 6 Hours Notice: Cancellations within 6 hours of the appointment will incur a charge of 75% of the session fee. This also applies to same-day cancellations.
- No Show: If you miss your appointment without any notice, the full session fee will be charged.
Appointment Reminders: We’re here to help you stay on top of your appointments by sending email reminders through the Jane App 3 days and 24 hours in advance, with the option to receive SMS reminders as well. While these are a helpful tool, we encourage you to keep track of your appointments, as occasional technical issues or disabled reminders may occur.
If you're ever unsure about an upcoming appointment, you can always check your Jane App profile or reach out to the practitioners at Soma House—we’re happy to assist you!
Cancellation Fee Waivers: We understand that unexpected situations arise. Cancellation fees may be waived for medical emergencies, family bereavement, or natural disasters. If you develop cold or flu symptoms within 24 hours of an in-person appointment, please stay home and contact your practitioner to switch to a virtual session or cancel if needed—no cancellation fee will apply. Your health comes first, and we appreciate your consideration.